Perf. Enhancement
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Dispatcher Performance Enhancement
The Power to Change

Summary: Improve job knowledge, attitude and skills necessary to achieve excellence in telecommunication.  Enhance the performance of dispatchers by increasing employees’ internal motivation and sense of personal accountability to personal and organizational goals (program details)

Duration: One Day

Results: Teaches individual and group goal setting in a manner that can overcome resistance to change and improve creativity.

Instructor: Taught by Randall Revling who has worked both in the telecommunication function and supervised Dispatcher personnel as part of his former responsibilities with the Brown County Sheriff's Office in Green Bay, Wisconsin.

Topics Covered in this Seminar: 

Students will interact in a learning environment that will allow each the opportunity to learn, develop and apply behaviors to: 

 Identify and implement the vision and goals of the agency

Discuss and identify the opportunities for personal growth

List and remove barriers to change

Improve thinking, self talk and self esteem

Improve decision making

Develop and sustain a high energy outlook/attitude toward the agency function

Identify ways to condition the subconscious to allow change 

Become an improved team player

React effectively in high stress situations

More readily accept new methods and procedures presented in the work environment

Establish, maintain and achieve personal and agency goals

Program Details: 

This program presents a curriculum that will assist students in developing the ability to release individual and group potential to change old habits, attitudes and beliefs that block performance.  Teaches individual and group goal setting in a manner that can overcome resistance to change and improve creativity.  When applied, this program will enhance employees’ internal motivation and sense of personal accountability to personal and organizational goals. 

Who Should Attend: All Telecommunication employees and supervisors who want to improve these goals and behaviors will find this program stimulating, informative and beneficial. Both supervisory and operational communication personnel are urged to attend to receive instruction on a definite and easy to follow plan for achieving personal and agency goals.  Com supervisors attending will benefit from understanding the process of realizing the vastly increased potential of those under their direction.  If you are a telecommunication employee or supervisor,

You Should Attend This Seminar!

Additional suggested Dispatcher programs: 

Critical Incident Communication for Dispatchers
Wellness/Stress Management
Hostage Negotiation/ Suicide Intervention for Telecommunicators
Dispatcher Role in Terrorism / Weapons of Mass Destruction Incidents
Suicide Recognition and Intervention for Dispatchers
Crisis Call Taking