Hostage/Suicide Int.
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Hostage Negotiation - Suicide Intervention for Telecommunicators

Summary: This program examines the role of the Telecommunicator or Dispatcher receiving and handling calls from hostage takers or suicidal persons. The telecommunicator or dispatcher is often the first contact and is asked to utilize their best skills in implementing the organization's policy to keep the situation from getting worse. (program details)

Duration: One Day

Results: Attendees will be able to apply newly learned skills to assist them in handling these and many other crisis calls more effectively.

Instructor: Taught by Sgt. Michael Wargo, Illinois State Police (Ret.), a prior Senior Hostage Negotiation. He is currently an instructor and trainer of law enforcement and telecommunication for Kebcor.com.

Topics Covered in this Seminar: 

Students will interact in a learning environment that will allow each the opportunity to learn, develop and apply behaviors to: 

Role of the Telecommunicator in receiving the call and first officer response  to Hostage/Barricade/Suicide incidents. 

Psychological Issues.

Suicide Intervention Techniques.

Communication Skills. 

Stress Identification, symptoms and reduction techniques.

Program Details: 

This program examines the role of the Telecommunicator/Dispatcher in receiving and handling these critical calls.  A potential Hostage taker and/or Suicidal person often make first contact with the Police Telecommunicator/ Dispatcher who are often asked to utilize their best skills in implementing the organizationís policy on Hostage takers and suicidal persons to keep the situation from getting worse. Training in these areas is vital.  Completing this one-day seminar will enable the attendees to respond more effectively to these incidents and many other crisis calls.

Who Should Attend: All Telecommunication employees and supervisors who want to improve these goals and behaviors will find this program stimulating, informative and beneficial. Both supervisory and operational communication personnel are urged to attend to receive instruction on a definite and easy to follow plan for achieving personal and agency goals.  Com supervisors attending will benefit from understanding the process of realizing the vastly increased potential of those under their direction.  If you are a telecommunication employee or supervisor,

You Should Attend This Seminar!

Additional suggested Dispatcher programs: 

Critical Incident Communication for Dispatchers
Dispatcher Performance Enhancement - The Power to Change
Wellness/Stress Management
Dispatchers Role in Terrorism / Weapons of Mass Destruction Incidents
Suicide Recognition and Intervention for Dispatchers
Crisis Call Taking