Dispatcher Programs
kebcor.com - Real-life Programs for "What You Do"

 Kebcor Home Critical Incident Comm. Incident Cmd Sys (ICS) Wellness & Stress Homeland Security Tng Hostage Neg./Suicide Disaster Incident Mgt Hostage/Suicide Int. Perf. Enhancement Terrorism/WMD School Violence Suicide Recog./Inter. Crisis Call Taking Unconditional Respect

Here is an introduction to our Dispatcher Programs:

Dispatcher Performance Enhancement - The Power to Change Wellness and Stress Management
Suicide Recognition and Intervention for Dispatchers Role of Law Enforcement and Dispatchers in Domestic Violence
Dispatcher Role Terrorism/WMD incidents Hostage Negotiating - Suicide Prevention
Incident Command System Interface Training School Violence- Dispatcher Terrorism Preparedness/Response

School Violence- Dispatcher Terrorism Preparedness/Response

Crisis Call Taking

Role of Law Enforcement and Dispatchers in Domestic Violence
 This interactive class emphasizes both the Telecommunicator and Responding Officers' important roles in properly and effectively handling incidents that can result in damage, injury or death.
Domestic Violence Calls are occuring more frequently and with differing severity. This program will give students a solid, useful foundatioin for handliing these types of calls.
What is Domestic Violence, Documentation and Reporting, Common Myths, The Cycle, Dealing with the Person in Crisis, Domestic Homicides.
One Day Program
For a detailed description, click here

 

Wellness and Stress Management
Managing mental and physical stress at a higher level
Manage mental and physical stress and function at a higher level to be more productive at work and a home. 
Learn what you can do to neutralize negative stressful effects to increase your chances of living longer and performing better on (and off) the job.
One Day Program
For a detailed description, click here

 

Hostage Negotiating - Suicide Prevention
The telecommunicator's role in receiving the call and first officer response  to Hostage/Barricade/Suicide incidents. 
Psychological Issues - Suicide Intervention Techniques
Communication Skills - Stress Identification
Attendees will be able to respond more effectively to these incidents and many other crisis calls. 
One Day Program
For a detailed description, click here

 

Dispatcher Performance Enhancement - The Power to Change
Enhance the performance of dispatchers by increasing employees’ internal motivation and sense of personal accountability
Teaches individual and group goal setting in a manner that can overcome resistance to change and improve creativity.
When applied, this program will enhance employees’ internal motivation and sense of personal accountability to personal and organizational goals. 
One Day Program
For a detailed description, click here

 

Dispatcher Role in Terrorist / Weapons of Mass Destruction Incidents
Focuses on the coordination of activities between Communication Center and the First Responders.
Definitions of terrorist organizations and their goals.  Discussions of the various types of Weapons of Mass Destruction and their effects.
Proper handling of information on rescue, search, recovery, evacuation and suspect apprehension.
Complements First Responder program on Coping with Mass Destruction and Terrorist incidents. ( details )
One Day Program
For a detailed description, click here

 

Incident Command System Interface Training
Designed to keep Communications Center personnel up to dat in this vital area during emergencies.
Crises Management Preparation
Incident Command System Objectives
Functional Areas and ICS Positions
Organizational Flexibility
Delegation of Authority and Management by Objectives
Federal Homeland Security Objectives and Presidential Directives
Two Day Program
For a detailed description, click here.

 

Suicide Recognition and Intervention for Dispatchers
This program examines suicide recognition, prevention and intervention strategies.
Explores phenomenon across demographic lines.
Impacts on lives and organizations.
Case Studies and Practical Exercises
One Day Program
For a detailed description, click here.

 

School Violence - Dispatcher Terrorism Preparation/Response
Summary: This course provides information on the types of individuals or groups that commit violence in schools The use of this information  will lead to better contingency planning by law enforcement, communication centers, EMS, school, government officials and community to prevent incidents of violence, and better respond to them when they occur, to apprehend the perpetrator, control, evacuate, recover and minimize injuries during this criminal event and protect our most important valuable resource, our children.
Purpose: Dispatchers assume a critical role in handling these incidents to save lives and for the completion of a successful criminal investigation.
Duration: One Day - This course complements our one day seminar for Law Enforcement: " Law Enforcement Terrorism Preparation and Response for School Violence"  (click for details) Both Seminars can be presented on consecutive days to update, keep current and coordinate activities of the First Responders and the Communication Center should such an incident occur.
Expected Outcome: Upon completion of the course, the student will have participated in discussions, case studies, and intelligence analysis exercises that will improve competency in preparing for and handling school crisis incidents.
For a detailed program description, click here

 

Crisis Call Taking
Summary:  Crisis Calls are occurring more frequently and with differing severity, this program will give students a solid, useful foundation for handling these types of calls.
Purpose: Dispatchers assume a critical role in handling these incidents to save lives and for the completion of a successful criminal investigation.
Duration: One Day
Expected Outcome: Upon completion of the course, the student will have participated in discussions, case studies, and intelligence analysis exercises that will improve competency in preparing for and taking crisis calls.
For a  detailed program description, click here.