Culture and Character - 2 Days
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Culture and Character in Quantum Leadership; Unleashing the Power of Respect 

Course Outline for 2 Day Course

DAY ONE

Critical Issues of: Humanity, Context, and Justice & Compassion that prepare members for the public trust invested in them to handle calls for life saving help (1.5 Hours).
Identify the essential element of humanity that demands humility and prepares one interpersonally  
Discuss the importance of context
Explore and discuss the critical link between justice and compassion.

Vital Issues of Organizational Culture (1 Hour)
Work through “Organizational Life Blood Evaluation”
Discover through discussion how justifications and blaming are spontaneous and dangerous

The Source of Solid Organizational Culture (1.5 Hours)
Record and discuss Personal Anima statement
Explore and discuss the salient issues of Courage, Integrity, Leadership and Character.
Identify ways to develop and Unleash the Power of Unconditional Respect to effect organizational change and help officers inspire community trust and support with every citizen contact.
Discuss reasons why Courage is often lacking in the bravery rich culture of law enforcement.
Identify and discuss how and why personal Integrity is the foundation for Unconditional Respect.
Identify and discuss reasons why having and maintaining Integrity are difficult struggles for individuals and law enforcement officers.
Identify and list some of the interpersonal benefits of Unconditional Respect.
 How Organizational Culture Exudes into our Communities (1.5 Hours)
Identify and analyze how Unconditional Respect affects law enforcement’s interaction with the community and how it creates and builds high character.
Identify, list and explore ways to influence an organizational culture toward Unconditional Respect.
 Skill Set (2 Hours)
Review the critical issues of; personal schemas/mental maps, justifications, issue avoidance, self-deception and group think.  View Semmelweis video asking participants to record and be prepared to discuss the critical issues just discussed.
List and discuss the instinctual responses to fear as it relates to dialogue.
List and discuss C.L.E.A.R. model providing examples and illustrations
Discuss Azimuth principle as it relates to courageous communications
Discuss model for skill set development

DAY TWO

Other Tool sets / Skill Sets Overviewed

Setting the context of self deception and organizational group think (1.5 hour)

Red Team Analysis: Recognition and mitigation of; self deception, groupthink, and other blinding presuppositions – awareness of alternative perspectives

Semmelweis Video 

 Skill sets for breaking self deception (2.5 hours)
Courageous Communication Model

Tactics of Regard

Honor the humanity and adversarial worth of all and let it produce mutual benefit 

High Core Values / Basic Mission Sight Alignment – (basic decision making paradigm)

 Deeper understanding of systemic issues (2.5 hours)

Dirty Dozen: Identification and mitigation of the factors that link the tasks of law enforcement to problems and catastrophes

Organizational Environmental Pyramid (a tool for helping things go right and ferreting out root causes of problems embedded within the organization)

The Rule of 30

 Tool set for lowering preventable vehiculars (1 hour)
Driving Judgment Assessment Tool

Duration: This is a two day class Click here for the 1-day course outline.

Additional suggested programs: 

Dispatcher Performance Enhancement - The Power to Change

Incident Command System Interface Training for Dispatchers and Patrol

Hostage Negotiation/Suicide Intervention for Telecommunicators

Crisis Call Taking

Dispatchers Role in Terrorism/WMD Incidents

Suicide Recognition and Intervention for Dispatchers