Critical Incident Comm.
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Critical Incident Communication
for Dispatchers

Summary: Each year Critical Incidents occur which result in damage, injury or death that could have been minimized or eliminated through effective communication.  This is why you should plan on attending the most anticipated, outstanding and dynamic seminar of the year taught by Ron Adams. The program emphasizes the dispatcher's important role in assisting the officer in critical incidents. (program details)

Duration: One Day

Results: Learn methods to improve communication with sworn personnel and citizens, as well as minimization or elimination of dispatcher liability issues.

Instructor: Ron Adams was a special agent for the Riverside, California Police Department prior to his retirement.  A 28 year veteran, he is widely known and recognized as an expert in police officer safety and survival.   He is the co-author of the text "Street Survival" and a former dispatcher, supervisor of the radio room, and director of the Emergency Operations Center (E.O.C.) in Riverside, California.

Topics Covered in this Seminar: 
Effective communication/listening techniques will be emphasized.

Examination of Dispatcher Procedures Concerning Critical Incidents of:

Sexual Assaults and Suicide calls

Low and High-Risk Patrol Calls

Receiving and Dispatching Hazardous Materials Calls

Using proper Haz-Mat Protocols

Domestic Violence Calls

EMS and Non-breathing Calls

Natural and Man-Made Disasters

Shootings-Officer-Down Rescue

Emotionally Disturbed Persons

Child in Trouble Call

Barricaded and/or Hostage Situations

Safety in the Communications Center

Program Details: . This popular and current program will give you insights and methods to save lives of the people you work with and the public you serve.  This one- day seminar is designed to identify law enforcement dispatcher perceptions of the job.  We will discuss some common errors and correctives that are critical to officer safety, handling hazardous materials calls, emergency medical dispatch and liability.  The program emphasizes the dispatcher’s important role in assisting the officer in critical incidents and how this can be done.  Tactical problems and situations encountered by the line officer are discussed, analyzed, and shared with the group to illustrate how dispatchers can best enhance officer safety.  Methods to improve communication with sworn personnel and citizens are discussed along with improved motivational techniques to benefit all.  Minimization and elimination of organizational and dispatcher liability problems will be presented.

Who Should Attend: Each year Critical Incidents occur which result in damage, injury or death that could have been minimized or eliminated through effective communication.  This is the most anticipated, outstanding and dynamic seminar of the year. You Should Attend!

Additional suggested programs: 

Dispatcher Performance Enhancement - The Power to Change
Wellness - Stress Management
Hostage Negotiation/ Suicide Intervention for Telecommunicators
Dispatcher Role in Terrorism / Weapons of Mass Destruction Incidents
Suicide Recognition and Intervention for Dispatchers
Crisis Call Taking